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SERVICE LEVEL AGREEMENT &

PRIVACY POLICY

Privacy Policy

Effective date: January 15, 2019

Radical Cloud Solutions (“us”, “we”, or “our”) operates the https://radicalcloudsolutions.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Radical Cloud Solutions is based on the Free Privacy Policy Template Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://radicalcloudsolutions.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Radical Cloud Solutions uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Mauritius and choose to provide information to us, please note that we transfer the data, including Personal Data, to Mauritius and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Radical Cloud Solutions will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements
Radical Cloud Solutions may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Radical Cloud Solutions
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Social Media Platforms and Other Third-Party Services:

(Social media platforms include Facebook, Twitter & Linkedin. Third-party services include Google and its associated offerings.)

You may register or link your client account with Facebook or Google accounts on our Client Portal (https://my.radicalcloudsolutions.com). By doing this, you are asking them to send us certain information from those social media accounts, and you are authorizing us to collect, store and use what they send us in accordance with this Privacy Policy.

Social media & third party registration features may collect your IP address, Email address, Name & Profile picture, as well as the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website.

We also receive information from you when you interact with our pages, or posts on social media platforms. This includes aggregate data on our followers (e.g., age, gender and location), engagement data (e.g., “likes,” comments, shares, reposts and clicks), awareness data (e.g., number of impressions and reach) and individual users’ public profiles.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

WHEREAS RCS ONLINE (hereby referred to as THE CONSULTANT) agrees to provide THE CUSTOMER with certain digital services/products, as set out below in return for an agreed fee. This agreement forms part of our commitment to transparency and openness that we believe is vital to any business relationship. This agreement shall be governed by, construed and interpreted in accordance with the laws of the Republic of Zimbabwe.

1. INTERPRETATION AND DEFINITIONS

  • A “project” can be any ongoing or once-off digital service/product provided by THE CONSULTANT to THE CUSTOMER.

2. TERMS OF SERVICE

  • THE CONSULTANT agrees to provide THE CUSTOMER with certain digital services/products which shall be agreed upon by the parties. The details of the services/products shall be set out in correspondence and quotations supplied by THE CONSULTANT and agreed upon by THE CUSTOMER. The said correspondence and quotations shall form the object and price of a contract that is binding on the parties.

3. VARIATIONS FROM QUOTATIONS

  • Due to the nature of digital services, price variations can occur as the project evolves. For this reason, any prices quoted may change depending on changes agreed upon by both parties.
  • Any written correspondence between the parties including letters, emails, Skype and Whatsapp texts may vary the project parameters and accordingly vary the project price.
  • THE CONSULTANT will supply THE CUSTOMER with written estimates for variations to projects if requested to do so by THE CUSTOMER. However, price variations shall apply when projects are varied whether or not prices have been quoted.
  • Prices of subscription services/products may change without notice. THE CONSULTANT is an intermediary between the providers and THE CUSTOMER and may not be given forewarning of any pricing changes. In addition currency exchange and inflation may necessitate price changes.

4. INVOICING AND PAYMENT

  • THE CONSULTANT will specify in their estimate, how often THE CUSTOMER will be invoiced.
  • THE CONSULTANT will endeavour to invoice THE CUSTOMER for services on or before the 5th of the month and payment shall be due on or before the 25th of that month.
  • Subscription fees will be charged monthly or annually in advance, as the case may be, to secure ongoing service.
  • The first invoice of a monthly subscription service bills for 2 (two) months of the service in order to provide a buffer between service suspension and service cancellation in the event of failure of a monthly payment being received when due.
  • Consultancy fees will be charged in arrears, after such work has been completed.
  • Should THE CUSTOMER fail to pay an invoice before the 25th of the month in which it is presented, then THE CONSULTANT may suspend all further work for THE CUSTOMER and turn off services until such time as payment is made in full.
  • Up to 4% can be charged additionally to any billed service due to exchange rate fluctuation and an additional 4% may be added to cover bank charges and card fees.

5. DISCOUNTS

  • Discounts may or may not be provided to THE CONSULTANT by third party suppliers.
  • Should a discount be provided, it is at the discretion of THE CONSULTANT to pass this on to the CUSTOMER and the terms on which that discount will apply.
  • Google discounts are provided as fixed discounts and only allow an increase in licences with no decreases.
  • Unleashed discounts are applied as long as they are available and may be removed at any point.
  • THE CUSTOMER is responsible to ensure they are happy with the terms of any discount offered before making payment.

6. HOURLY RATE CHARGES / IT SUPPORT

  • THE CONSULTANT offers hourly support packages ad-hoc and monthly support packages on retainer. A standard hourly No Package Rate will be charged for work carried out without a support package agreed in writing.
  • Upon agreement of the support package, the service will continue until such time as THE CUSTOMER discontinues the service in writing.

7. PERFORMANCE

  • THE CONSULTANT will at all times try to ensure that the services it provides function correctly, however it will not be responsible for any poor performance; disruption; cancellation; virus or malware damage, loss of data; or other problems that may occur with the service/s provided by third parties. Should such problems occur, THE CONSULTANT will endeavour to the best of their ability and within their responsibility to minimise the effect and/or duration of any such instances, and restore the services to their correct functions.
  • If the problem is due to an error caused by THE CONSULTANT then THE CUSTOMER will not be charged for its repair.
  • If the problem is not due to an error caused by THE CONSULTANT then THE CUSTOMER will be invoiced accordingly, unless the technical support offered by THE CONSULTANT falls within the scope of an existing support agreement.
  • THE CONSULTANT may carry out market research to create projections for service performance, however, it cannot guarantee the performance of any service as they depend on variables out of THE CONSULTANT’S control.

8. INFORMATION SUPPLIED BY THE CUSTOMER

  • THE CUSTOMER is responsible for supplying THE CONSULTANT with accurate and up to date information in order for THE CONSULTANT to fulfill his contractual obligations.
  • THE CONSULTANT will not be held responsible for any incorrect data used in the services deployed.
  • THE CUSTOMER is solely responsible for the quality of images supplied to THE CONSULTANT.

9. DELAYS

  • THE CONSULTANT does not accept liability where delays in reaching a deadline or launch date are caused by THE CUSTOMER. Examples include, but are not limited to:
    – Supplying necessary data.
    – Providing design feedback.
    – Accepting and signing-off on work carried out.

10. PRE-EXISTING SERVICES

  • THE CONSULTANT does not accept any liability for the performance of a website, database or any other digital entity/service that has been developed/setup for THE CUSTOMER by anyone other than THE CONSULTANT.

11. BACKUPS

  • In the provision of digital services, data backup facilities may be utilised in certain instances.
  • In the case of hosting and ancillary services, it is the responsibility of THE CUSTOMER to back up their data, unless they utilise a subscription where THE CONSULTANT creates backups on a schedule agreed between the parties.
  • If data is lost as a result of CUSTOMER misuse of the service or mistake, THE CONSULTANT may restore the data for a fee, however they are under no obligation to do so.
  • If data is lost as a result of problems with the facilities of THE CONSULTANT they may restore the lost data free of charge.

12. TERMINATION OR SUSPENSION OF WORK AND BREACH

  • In the event that THE CUSTOMER frustrates the progress of a PROJECT by failing to fulfil their obligations correctly/timeously then THE CONSULTANT may give 14 days’ written notice to THE CUSTOMER to fulfil his obligations, failing which the contract will be terminated and THE CUSTOMER will be charged for work already carried out.
  • Should a CUSTOMER have paid for a PROJECT and work has been suspended due to the customer failing to fulfil his obligations for a period exceeding 12 months, then this contract shall be automatically cancelled and any amounts paid shall be forfeited.

13. PROJECT COMPLETION

  • Once a project has been completed / deployed by THE CONSULTANT a Sign-Off Form will be sent for THE CUSTOMER to complete within 15 days. Should a completed Sign-Off Form not be submitted after 15 days, the project will be considered closed. Resolution of any issues detected and brought to the attention of THE CONSULTANT subsequently will be billable.

14. INDULGENCE

    • No indulgence which any party may give to the other party shall constitute a waiver by the former of any of its rights under this Agreement. Accordingly, that party shall not be precluded, as a consequence of its having granted such indulgence, from exercising any right against the other which may have arisen in the past or which may arise in the future.

Thanks for purchasing our products (or subscribing to our services) at [https://www.radicalcloudsolutions.com/] operated by [Growth Point Solutions]. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase provided the upstream provided is in agreeance with your request. After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.